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General: Corporate etiquette covers nearly universally accepted rules, both written and unwritten, of conduct and demeanor that make social and business interactions pleasant and productive. Protocol, manners, behavior and formalities appropriate to the occasion, coupled with a degree of civility and courtesy greatly enhance the chances of successful interactions and fruitful negotiations leading to lasting personal and business relationships. In the highly competitive international business environment of today, these fine practices, act as powerful differentiation between competitors and make it imperative for executives at all levels to learn and studiously practice the same to stand out as accomplished professionals.
The bedrock of proper manners and etiquette however is a well developed personality. Only cultured and self confident executives with high degree of self respect and self esteem who are articulate, can project the kind of impressions that contributes to the overall corporate image. Equally important is the office etiquette which relates to coworker interaction and which visibly reflects the corporate culture. Quiet efficiency, respectful and dignified behaviors speak much eloquently than vociferous pretentions and ostentatious displays.
Topics to be covered
Understanding Self, Role and Environment
Transactional Analysis
Importance of Impressions
Making Proper Introductions
Basic Rules, Protocol and Conventions
Handshakes
Fundamentals of Corporate and Business Etiquette
Office Etiquette
Conduct at meetings and during negotiations
Conversational Techniques
Polite Conversation in Social Gatherings
Topics avoided
Interpreting Body Language
Receiving and Giving Compliments
Telephone and Mobile Etiquette
Personal Hygiene and Dress Code
Personal Grooming
Body Language and Space
Poise, Posture & Gait, Personality Indicators
Eye-Contact
General Social Conduct
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